Francesca Fattori

#DestinationPersonality for Chinese tourists in Ireland

Since 2011, B-sm@rk, an Italian-Irish company has been developing research and technology based on consumer behaviour and marketing automation for travel, hospitality and brands. Through MySmark, a customer experience platform, the company provides research and digital marketing tools for online travel and commerce. The cornerstones of the company are the Brand and Destination Personality (BP and DP) tools and researches. The personality of a brand or a destination is identified by a set of human characteristics associated with that brand or destination (This concept is more and more important in marketing since, as we all well know emotions matters).  The concept serves as a connector between tourists, travel brands and places. It can be used to improve the customer experience ...

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Focus on Chinese outbound tourism future trends

The numbers of Chinese tourists in the world is growing at an amazing pace. Approximately 135 million outbound trips have been ventured by Chinese travellers in 2016, a number set to grow rapidly, reaching 200 million outbound trips in 2020. The size of the Chinese middle class has risen steadily with the rise in average income. Per capita GDP has increased by 148% in the last ten years: between 2003 and 2013 it grew at an average annual rate of 5.5%. Moreover, Oxford Economics predicts that by the year 2023 there will be another 61 million families who will be able to afford international travel by strengthening China’s role as the main market for international tourism. The flow trend of ...

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